Horrible customer service

I joined supersonic on towards the end of July 2025, i the router and sum card was delivered the 1st of August and was activated aswell.

Since the activated was done i have not been able to access the services. I have been calling every single day and all they say is the device is locked, reboot the device. I keep doing it while im on the call with them and still it does not work, then im told its been escalated to 2nd line support and someone will call me back. This is the 3rd week of the same responses i get every single time.

I requested speaking to a supervisor but they just ignored my request aswell.

The service is horrible