Horrible Customer Service

This is the worst company ever where stats is more important for the "superstar" than providing good customer service to their clients. We paid for the fibre on 25th of last month and the installation started on the next day however they made a hole outside of our house for the lines to be connected to the main block on the opposite side of the road. This was done in last week Tuesday where the installers stated that the rooter is activated with all the green lights reflecting and we need to wait for our username and password to be sent via sms or email.

I've been calling them every single day since last week Wednesday and I'm being sent from pillar to post where no one is able to resolve our issue. So many cases have been logged on our account where is it assigned to the "project managers" but its not assigned to anybody in that specific team. Co-ordinator's is the only people that is supposed to send us the credentials but we are unable to speak to them directly neither are we able to speak to the line managers/project managers. A line manager by the name of Lumka said that she is going to escalate it to the project manager but nothing has been done yet. I spoke to so many consultants by the name of Rebecca, Thuli, Nosipho, Kupano, Marsha, Samgelo, etc but the cases is just be escalated every day. We have also been told to wait up to 24-72 hours to received the credentials but that's a lie because the 72 hours has past and the escalation period of 24-48 hours has also past but no communication is being sent to us from either Supersonic or Vumatel.

DO NOT SIGN UP WITH THEM because I was literally told that stats is more important than providing details or good customer service to their clients. They cannot provide any contact details of any person and nobody came back to us with feedback for the whole week. This company will lose all of their clients due to the poor service that they are providing and not taking accountability for their actions. If you tell them that a complaint will be logged on Hello Peter, it doesn't affect the outcome because it is still the same. I will definitely move to another service provider.