Horrible Customer Journey

You refer to your customer experience team as "superstars" yet there's nothing super nor are they stars in the delivery of service.

I app**** for AirFibre on the 7th of December (Order SSL***4) and I was told installation SLA is 5-10 working days. It has taken me making contact with you over whatsapp where I have to wait 3 hours to get a response from a human being and no one there can account nor take responsibility to confirm when I will be installed, they are all evasive and illusive when answering questions. After 11 days waiting, I became aggressive demanding a date of when I will get installed and this morning 11 days later I get an sms confirming my order and that it will take 5-10 working days, again we are back at this non existent SLA or one that nobody there cares about.

I want my installation to happen tomorrow Sat 24 December 2022 or cancel this. This is the kind of red flag that goes to show that the customer journey at your business is unpleasant because of sit fillers employed and not skilled individuals who have the capacity to give stellar service.