Horrible customer care service

I have had a horrible time with their customer service. In June 2020 Octotel the fibre provider announced a free speed upgrade. My ISP was with Supersonic and I repeatedly asked when this would be passed onto customers. They would often pretend they don’t know what I’m talking about.

Eventually someone in the team admitted that they had to provide the new, more affordable prices to new customers and that existing customers would soon be assisted. Months later and still nothing has been done. They advertise the cheaper prices on their website but whenever you request to have the free speed upgrade app**** they ignore you.

The competitions commission was the one to initiate more affordable Wi-Fi and while many other ISPs have adjusted their offering supersonic does not pass on the savings to their customers.