1 reviews | Active since Dec 2014
Horrible company
I gave my 30 days notice on September 29, 2020 and had to be for communication with Supersonic in November, 2020. No one contacted me, no one rep**** to my emails. When i got ahold of them on Facebook, they said that the system has no record of my cancellation, but they sent an auto reply from their system - how awkward for them?
Beware of the hidden fee's when you cancel for the reason of horrible service & low speed connections. They do not stipulate the terms and conditions except for "cancellation fee's apply" which basically means they want you to pay for 6 months - if you use it or not. Making you to pay for their own failed attempts of technology and non existent service - sounds like bullies to me.
I will never support MTN / Supersonic again and advise anyone to stay away! unless you want to have the hassle, of course.
Your complaint has been escalated to the head of the cancellations department and we will be in touch as soon as possible to assist.
Regards,
Sandra
Your complaint has been escalated to the head of the cancellations department and we will be in touch as soon as possible to assist.
Regards,
Sandra
