mH
mignon H

1 reviews | Active since Dec 2014

01 Dec 2020, 16:32

Horrible company

I gave my 30 days notice on September 29, 2020 and had to be for communication with Supersonic in November, 2020. No one contacted me, no one rep**** to my emails. When i got ahold of them on Facebook, they said that the system has no record of my cancellation, but they sent an auto reply from their system - how awkward for them?

Beware of the hidden fee's when you cancel for the reason of horrible service & low speed connections. They do not stipulate the terms and conditions except for "cancellation fee's apply" which basically means they want you to pay for 6 months - if you use it or not. Making you to pay for their own failed attempts of technology and non existent service - sounds like bullies to me.

I will never support MTN / Supersonic again and advise anyone to stay away! unless you want to have the hassle, of course.

0
Replies (1)
Supersonic
Supersonic 's reply01 Dec 2020, 18:27
Official
Hello Mignon, 

Your complaint has been escalated to the head of the cancellations department and we will be in touch as soon as possible to assist. 

Regards, 
Sandra