********** After Service

My Internet has been down since Friday a8/02/2022 8am.

Since then I have contacted the technical support team over 20 times to relsove the issue. We have tried everything possible over the phone to try and fix the issue. I spent almost an hour on the phone with tech support last night chainging router settings etc. To no avail.

Everytime I reset the router the internet comes back for 10-15 minutes then goes off again.

I received a technical support case number from them yesterday at 11am, yet 24hours later i have still not received any feedback. I feel its unfair that I am paying for something thats not working.

I do understand that things can go wrong but not getting any feedback from the support team is frustrating. I have sent emails to *** as well as *** but still didnt receive any feedback.

I have been a loyal supersonic customer for many years, and this is the first time I have received such ********** service.

I do not want to cancel my services but i need my issue to be resolved.

Its day number 5 already.