HOORIBLE CUSTOMER SERVICE

I have had a problem with Supersonic for almost 3 months now. Every time I phone them , I either get cut off or the agent has NO CLUE on what she/he is doing. They have no knowledge about the company and in no way want to help resolve the issues you have. They just keep passing the buck to someone else.

I have been paying for a WIFI POD for 3 months that has not been working for 3 months. According to them they are online but here in my house it is not working. Then I get put on hold for 20 min while the "agent" tries to ask around how to fix it. Surely that is the agents job???? Or are they just glorified people who answers phones and **** people off?

Supersonic, you must really employ people who has respect for your company and have a little knowledge about your industry!!