Home FLTE, tower issues, no solutions

I joined Supersonic Home FLTE on 13 June 2022. Everything was going great (perfect speeds etc.) until 29 June when loadshedding started.

We either have 100% signal and no internet (when there is power). Or 100% signal and very slow internet (below 1mbps). Or sometimes we have 0% signal in the same spot and obviously no internet. Or, the download speed is below 1 mbps, but the upload speed is really good, how is that possible? Even when there is power in my area, the internet connection is very bad.

I have lodged this issue with Supersonic technical support over 5 times. Every time I get told it “sounds like a tower issue”, and they have reported it to MTN. But it is nearing 2 weeks now – why hasn’t it been solved? I am still paying the full price this month and it is just unfair and so frustrating. I am not able to use my data. My patience is running out.

I have also spoken to the MTN coverage team twice, because Supersonic technical support do not offer any solutions. MTN Coverage told me (yesterday) “the engineers are fixing the issue as we speak.” But today the internet problems continue.

I have even asked Supersonic for the possibility of them coming to install an external antenna to connect to another tower, but they do not offer this.

It is not just my house, but everyone in the area struggling with Supersonic/MTN LTE. On our MTN SIM cards in the area it sometimes says “Emergency calls only” or we only get one signal bar since 29 June.

Please fix the problem or offer me a solution.