1 reviews | Active since Jun 2021
Home affairs is better than this company
I do bot actually know where to begin...
On 9 June I got an sms stating that I have not paid my account, which was entirely my fault, as I had not. This has since been rectified, and the amount of R695 paid and proof of payment sent through to ***.
After spending around R400 on airtime to get hold of their accounts department, I have given up on trying to get a call back. As is evident on hellopeter, this company does not phone back. I have also sent several emails, with no response. I have gone so far as to include about 20 screenshots in an email where a prospective new supplier of an internet service has been cc’d as evidence as to why frogfoot should intervene in having my line moved.
Their facebook messenger chat has stopped responding to my queries as well.
All I want is my internet connection to either work or to be immediately released that a supplier who actually answers their phones and emails can take over.
I have truly never experienced this sort of treatment of a customer before in my life, and I have had some bad experiences.
To any person even remotely considering this company as an option, please do yourself a favour and skip past. You will save yourself a lot of time, money, frustration and heartache.
My account number is S*** should anyone from supersonic bother to read this.
We sincerely apologize for the delay in activating your service. We have escalated to the billing department to assist.
Kind regards
Patience
We sincerely apologize for the delay in activating your service. We have escalated to the billing department to assist.
Kind regards
Patience
Got hold of someone via the facebook chat( they responded to my wife, not me) and the email has now also ceased.
Still waiting for a phone call. Frogfoot has been notified of this as well and there is an open escalation to assist with cancellation that we can move over to a telecommunications company that actually communicates.
Still no phone call though.
Got hold of someone via the facebook chat( they responded to my wife, not me) and the email has now also ceased.
Still waiting for a phone call. Frogfoot has been notified of this as well and there is an open escalation to assist with cancellation that we can move over to a telecommunications company that actually communicates.
Still no phone call though.
Really the worst experience I have ever had with a company
Really the worst experience I have ever had with a company
This is the most pathetic company to deal with!!
This is the most pathetic company to deal with!!
My next step is to involve ICASA to get at least a cancellation done that a service provider, that actually provides a service, can take over.
This is beyond pathetic man.
My next step is to involve ICASA to get at least a cancellation done that a service provider, that actually provides a service, can take over.
This is beyond pathetic man.