Holding the line hostage
I honestly did not think your service would get worse but it did.
My fibre was cancelled (supposedly) on the 31st of July. I was sent an email confirming this and an agent phoned me.
The agent promised that the line would be released on 1 Aug so that the new tenant can get their own line.
We called yesterday to ask that the line has been released, since it was not released as promised on the 1st of August.
I was then told my account is in arrears for July (which it is not because I paid for July which is supported in the statement sent by Supersonic). Noone could assist with why the line is still active. As per usual we were promised a call back and still waiting for any call back ever promised from Supersonic since the beginning of time.
Today the line is off, however the new ISP cannot get ahold of the line because they say Supersonic is still holding onto the line.
The new tenant phoned and asked that Supersonic release the line.
The new tenant was informed that the line will only be released on 4 September. Which is absurd because there is no longer a contract.
The line should have already been released and Noone can help us. We have literally used 100s of rand in airtime this month on the phone to Supersonic (and its only the 5th) and have been promised phone calls but nobody ever phones back.
The new tenant cannot get their own line because Supersonic cannot remain true to their word. It is not fair on us as the consumer to have to beg you people to do your job.
The new tenant relies on the internet to do her job and now she cannot work because she cannot get her own line installed.
Thank you for reaching out to Supersonic. I apologize for the frustration caused. Kindly be advised that i will be looking into your query.
Kind regards
SN
Thank you for reaching out to Supersonic. I apologize for the frustration caused. Kindly be advised that i will be looking into your query.
Kind regards
SN
This is urgent. My reference: CAS-755221-Q0W2P6.
Frogfoot have noted that they have been informed that the line will be released on 4 September. This is honestly absurd. The line should have been released 1 Aug as promised.
The new tenant literally cannot work because there is no internet and the new ISP cannot do anything until the line has been released.
Someone at supersonic told us yesterday afternoon that it would be released in 8 hours, obviously the 8 hours has passed and the line hasn't been released.
Please help, we don't know what to do anymore. I have no more airtime to phone you guys again (because I've used it all on you), and I can't spend even more money on airtime, on you. The new tenant is desperate, understandably, because she needs connection for her job.
This is urgent. My reference: CAS-755221-Q0W2P6.
Frogfoot have noted that they have been informed that the line will be released on 4 September. This is honestly absurd. The line should have been released 1 Aug as promised.
The new tenant literally cannot work because there is no internet and the new ISP cannot do anything until the line has been released.
Someone at supersonic told us yesterday afternoon that it would be released in 8 hours, obviously the 8 hours has passed and the line hasn't been released.
Please help, we don't know what to do anymore. I have no more airtime to phone you guys again (because I've used it all on you), and I can't spend even more money on airtime, on you. The new tenant is desperate, understandably, because she needs connection for her job.