YN
Yandisa N
1 reviews | Active since Jul 2020
19 Apr 2022, 18:00
Highly frustrating customer service!
Two months later, many follow-ups later and I am still waiting on my refund... Definitely don't feel heard and seen by Supersonic. Can somebody please let me know what the delay is? It's really not making sense.
Helpful (0)
Replies (4)0
Replies (4)
Supersonic 's replyOfficial
19 Apr 2022, 18:12Good Evening Yandisa, Thank you for contacting Supersonic. I apologize for the frustration caused. Kindly be advised that I will be looking into this query and provide feedback. Regards LB
Supersonic 's reply19 Apr 2022, 18:12
Official
Good Evening Yandisa, Thank you for contacting Supersonic. I apologize for the frustration caused. Kindly be advised that I will be looking into this query and provide feedback. Regards LB
Supersonic 's replyOfficial
19 Apr 2022, 18:20Hi Yandisa, The case is with the billing department manager for approval. I apologize for the delay. I have followed up on the query. Kind Regards LB
Supersonic 's reply19 Apr 2022, 18:20
Official
Hi Yandisa, The case is with the billing department manager for approval. I apologize for the delay. I have followed up on the query. Kind Regards LB
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Yandisa N's updateReviewer Update
28 Apr 2022, 16:15Is the case still with the billing department?? Can't believe I'm still following up. This is shocking actually...
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Yandisa N's update28 Apr 2022, 16:15
Reviewer Update
Is the case still with the billing department?? Can't believe I'm still following up. This is shocking actually...
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Yandisa N's updateReviewer Update
09 May 2022, 10:19Almost 3 months later and still waiting ... No explanation whatsoever as to what is taking the repayment so long. Can someone please provide an update?
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Yandisa N's update09 May 2022, 10:19
Reviewer Update
Almost 3 months later and still waiting ... No explanation whatsoever as to what is taking the repayment so long. Can someone please provide an update?