Here we go again, suspended due to their fault

Once again iv had it with supersonic, a few month back i sent an email to cancel my subscription to which the response was a consultant would call me which they did, they asked me on all call recorded would i be to cancel my subscription, i responded can they call me the following day and if have an answer for her to which she responded ok sir thank you have a good day, next i know without any called or confirmation to cancel my subscription gets cancelled a few days later, and there was a cancellation fee added to my account, anyway after a few weeks of battling and pleading my case they found that the consultant was indeed at fault and they offered me a new package, and reconnected me, a few months later all of a sudden i have no internet i contact superso ic to which they responded saying because my account is in arears thats the reason im disconnected so i go online and the bill that im in arears for is the cancelation fee of R1533.73 which should have not even been charged to me in the first place and once reconnection was done that should have fell away... Anyway once again i call i go. Online and plead my case to a response only that they will investigate, my point how can i pay a fee for something i didnt request for in the first place... Now im still suspended pending payment for their mess up of cancelling me in the first place!