Help! Supersonic is a ****

Item: Supersonic
Rating: 1
Author: Andri E

Supersonic installation of Fibre line 2months ago. Error on Fibre line that was installed since installation. Cancellation Procedures was followed on the 1st of July- and yet no respone from them regarding the cancellation at all. To make it worse- we received an invoice yesterday from them for 2 months of fibre that has never worked. We want to move to other service provider , but we can't , because Supersonic are holding the line. No help from Supersonic at all!

Helpful (0)

Replies (3)

Supersonic 's replyOfficial

28 Jul 2021, 11:52

Good day, Andri V, Thank you for reaching out to Supersonic Fibre, I apologize for the frustration caused, please note that i am making a follow up on your account and will provide you with feedback as soon as possible.

Regards
SN

Best regards,

Supersonic 's reply28 Jul 2021, 11:52

Official

Best regards,

Supersonic 's replyOfficial

28 Jul 2021, 11:57

Good day, Andri V, Please note that a case was opened by our cancellations team with reference CAS-706237-P7G9Y9 and was resolved, kindly check your emails as they sent you an email on the 22nd of July, email was sent to this email address: ***

Regards
SN

Best regards,

Supersonic 's reply28 Jul 2021, 11:57

Official

Best regards,

Andri E's updateReviewer Update

24 Aug 2021, 09:37

Thank you. Will you please resend email to ***. I did not receive anything ( Maybe it went into Junk folder and deleted automatically)
Thank you in advance .

Andri E's update24 Aug 2021, 09:37

Reviewer Update

Thank you. Will you please resend email to ***. I did not receive anything ( Maybe it went into Junk folder and deleted automatically)
Thank you in advance .