Hello Supersonic, me again - I’m ready for this battle

Here I am again Supersonic. It seems like this is the only way we get you to actually do something. I would like to request a manager or someone who knows what their doing to give me a call ASAP. Here’s the story again… After ordering and paying the uncapped package of R999 on the 3rd of August it was a struggle to get our router delivered. Eventually after hours on hold, spending almost a car down payment on airtime because we are being put on hold all the time, we finally had our router delivered on the 20th of August: now you say it’s plug and play, that’s a lie, our SIM card wasn’t even registered… so that took Supersonic another fabulous 2 days. On the 22nd around mid morning our service was finally activated. We asked this person to please send us an email as written proof that we won’t be paying another R999 in September as we hadn’t even used the service the whole of August. Okey.. we received an invoice with the prorata amount of R290.03. On the 25th of August at 17:53 we received a vall from Supersonic. The gentleman asked me if my debit order went off on the 22nd of August and I rep**** NO, no debit order went of, & our service was only activated on that day… with a laugh at the back of his mouth he rep**** and said “oh no that’s all I wanted to know… and put the phone down. Me being very confused a few minutes later our service was disconnected because the debit order for the R290.03 never went off of my account. Now my question is this… how is it my fault? If the mandate for the debit order is signed, why didn’t the debit order go off. You are very quick to take money and cut the service but when it comes to the client experience and getting what they paid for you guys SUCK. I’m basically R999 in credit with you as I never even had the service. So this is my goal with this post, either sort this out ASAP, or you can come and collect your router AT MY HOUSE WITH MY MONEY BACK. This is very plain and simple, you are robbing us and I have all of this on black and white, from day one, don’t think that I won’t think twice to get my lawyer involved, we have a written contract and you are breaking the boundries here. Kind regards, a very upset customer