AB
Andre B

1 reviews | Active since Nov 2019

04 Nov 2019, 16:31

HE WORST SERVICE

Consumer beware. I have now been dealing with Supersonic for a week to get fibre at my house. They were exceptionally quick in getting me to sign up an provide them with banking details. Thereafter it all fell apart. The whatsap chat is frustrating as they take hours to reply, if they reply at all. The call centre does not work as you hold the line for hours to get through. On top of that they took my money and I still have no internet??? I have been trying for an entire day to speak to a person but I can't get hold of anyone there. This is THE WORST SERVICE I have ever had. I made the mistake of moving from my previous ISP to supersonic as I thought they might be good... Bad idea. Would be great if anyone from supersonic can call me and get my fibre set up though.

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Replies (1)
Supersonic
Supersonic 's reply05 Nov 2019, 08:07
Official
Hello Andre, 

Apologies for your frustrating experience. Kindly note that your issue has been escalated and an agent will be in touch shortly to assist. 

Regards, 
The Supersonic Team