"Have a SuperSonic Day"....ot NOT!!

Useless... If I could I would give no star at all...Unable to escalate or provide any sort of a service. Been waiting since the 29th of June for someone to phone me back after I phoned several times. I spoke to a Nonpenpulo , Nomchandaza, Rebecca, Viley, Sibo ( a technician). Felicia tried to calm me down after I broke down in tears because of this frustration promised that she is a senior consultant and will make sure I get assisted. She was kind enough to phone me back after the call got cut. Still nobody phoned me. Then there was Shannon and Nomzamo (Nomzamo kept me on the line for almost an hour....I communicated on Whatsapp with her en then she chose to ignore me... Everyone of them promised that this time they will make sure the case gets escalated and resolved and that I will receive a phone call..either later that day or the next morning....still waiting....today is the 9th of July... I have already relocated and still nobody phoned. All empty promises. CAS-113879-Y4V2F5...

This is shocking service...or just NO Service... I asked to cancel if I cant have feedback...Namzamo immediately sent me a cancellation number on Whatsapp only to inform me it will take 30 days. I DON'T have the money to pay 2 service providers. Relocated because of financial difficulty, at this stage I cant work and my kids cant do online schooling, I'm a single mother that has to work full time to provide for my family and this is how SUPERSONIC looks after their customers. Sure they wont even bother to respond to this. Nobody can give you a contact person or name for the "Product or Project Management: department- Apparently this is where the "opportunity" lies??????????????

If this is your company I would really be worried about the customer journey my clients are experiencing...do you treat all your clients like this.

Even the consultants are lost for words when they look at the amount of cases on my name but still they cant resolve anything...SHOCKING to say the least..

"Have a SuperSonic Day"....or not!!!