LW
Lindi W

1 reviews | Active since Aug 2013

20 May 2024, 10:31

Harrassing since 2023

I have cancelled my service last year August, returned router in September, they tried *****ing money from me after.... I had it returned. And now even with email proof of my cancellation, return of router and owing zero, I still get harrasses daily with threats that you will suspend my service. Wake up Suoersonic. A year later and you are still trying to ***** money from me... pathetic... take it to court you idiots!!

0
Replies (6)
Supersonic
Supersonic 's reply20 May 2024, 11:16
Official
Good day, Lindi, 
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused. 
I have requested our billing department to assist, and I will revert with feedback as soon as possible.
Kind regards,
A.M
LW
Lindi W's update20 May 2024, 21:06
Reviewer Update
Fix this soon, as I have been harrassed for almost a full year now. Today is the 3rd time I sent the message confirming that I owe nothing, which was sent in September 2023 when I personally dropped the router off. Or we can take this matter to court as this is ridiculous and absurd. How do companies like you exist for more than a year, or do most get so fed up being harrassed that they pay anything to be left alone??? Stop harrassing me!!!! Get mone in a legal and decent way, find some pride. What a disgusting way of doing business. Canceled, gave a calender month notice. try taking money from me *******ly and then keep harrassing me....really pitiful
Supersonic
Supersonic 's reply23 May 2024, 09:28
Official
Good morning, Lindi,
The credit note has been processed and your account is on a zero balance.
Once again, our sincere apologies inconvenience caused. 
Kind regards,
AM
LW
Lindi W's update23 May 2024, 23:24
Reviewer Update
Hi, previously these same steps were taken.. Then a week or more, less than a month though, I was being sent threats to "suspend my services...daily threats via email to suspend my non existing service. With no router belonging to you. Really, this needs to be a permanent fix as the empt impossible ans irrational daily threats had just become so irritating, and showing pure lack of competence. This time try to do better, no further harassment will be tolerated.
LW
Lindi W's update23 May 2024, 23:39
Reviewer Update
Supersonic Service Reactivation Confirmed. This is the header of latest email that you all sent to me today... Enough is enough. Leave me alone, lose my email address, I will see you in court. No company should be allowed to be this stupid. So harassment in full swing yet again. Cancel these non existing services, I am not your client. Lose my contact details and bother one of your real clients. How many years would you ve continually trying to rob former clients and harrassing with this trash???
LW
Lindi W's update23 May 2024, 23:40
Reviewer Update
I will contact the ombudsman tomorrow, Supersonic has to be seen for how incredibly *********** and crazy and delusional you are.