EK
Edwill K
1 reviews | Active since Feb 2017
01 Oct 2022, 08:39
Hard time cancelling the service
So I have sent a cancellation request through at the end of Aug noting that Sept would be my months notice and the service to be cancelled Oct 1st. I followed up on the whatsapp help, which is useless since the response times is ridiculously long, a few times but couldn't get an answer and was told to check on the first, it is the 1st and the service remains active. I fail to understand why it is so difficult to cancel and your customer service is below par. I want the service cancelled!
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Replies (7)0
Replies (7)
Supersonic 's replyOfficial
02 Oct 2022, 12:34Good day Edwill, Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
Kindly note I will be doing a follow-up regarding your query and revert with feedback.
Kind regards, M.M
Supersonic 's reply02 Oct 2022, 12:34
Official
Good day Edwill, Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
Kindly note I will be doing a follow-up regarding your query and revert with feedback.
Kind regards, M.M
EK
Edwill K's updateReviewer Update
03 Oct 2022, 16:44I see now I have received this months invoice for the 1st to 31st of Oct for some reason. As noted I want the service cancelled as I have given the notice and paid for the last month. Any deductions made will be reversed as the service should have been cancelled on the 1st of Oct 2022
EK
Edwill K's update03 Oct 2022, 16:44
Reviewer Update
I see now I have received this months invoice for the 1st to 31st of Oct for some reason. As noted I want the service cancelled as I have given the notice and paid for the last month. Any deductions made will be reversed as the service should have been cancelled on the 1st of Oct 2022
EK
Edwill K's updateReviewer Update
11 Oct 2022, 10:08It is the 11th now, 9 days without any update here. I don't want a call from you people, I want the service cancelled. Following up by means of a call or whatsapp is ridiculous no one should wait that long. I will not pay you people at the end of the month and will reverse the charges. I have given the notice, served and paid the month. You are just as bad as telkom.
EK
Edwill K's update11 Oct 2022, 10:08
Reviewer Update
It is the 11th now, 9 days without any update here. I don't want a call from you people, I want the service cancelled. Following up by means of a call or whatsapp is ridiculous no one should wait that long. I will not pay you people at the end of the month and will reverse the charges. I have given the notice, served and paid the month. You are just as bad as telkom.
EK
Edwill K's updateReviewer Update
19 Oct 2022, 10:07It's the 19th today and the fn service is still not cancelled. I'm slowly getting ticked off because the *****s at customer care keeps on telling me it has been escalated. It irritates me that to get a customer is the easiest thing, hit the moment you want to cancel... Like I have mentioned I will not pay you since I considered the service to be cancelled.
EK
Edwill K's update19 Oct 2022, 10:07
Reviewer Update
It's the 19th today and the fn service is still not cancelled. I'm slowly getting ticked off because the *****s at customer care keeps on telling me it has been escalated. It irritates me that to get a customer is the easiest thing, hit the moment you want to cancel... Like I have mentioned I will not pay you since I considered the service to be cancelled.
EK
Edwill K's updateReviewer Update
24 Oct 2022, 14:16Still no reply, I must say your service is almost just as bad as Eskom.
EK
Edwill K's update24 Oct 2022, 14:16
Reviewer Update
Still no reply, I must say your service is almost just as bad as Eskom.
EK
Edwill K's updateReviewer Update
23 Nov 2022, 22:21Did you people forget about this complat?
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Edwill K's update23 Nov 2022, 22:21
Reviewer Update
Did you people forget about this complat?
EK
Edwill K's updateReviewer Update
13 Dec 2022, 10:49Supersonic? Only thing super is that you are super inefficient, even more pathetic than telkom, probably on the same level as telkom. You people rep**** once, still wants to charge me since I get the debit order sms. Bunch of *******!
EK
Edwill K's update13 Dec 2022, 10:49
Reviewer Update
Supersonic? Only thing super is that you are super inefficient, even more pathetic than telkom, probably on the same level as telkom. You people rep**** once, still wants to charge me since I get the debit order sms. Bunch of *******!