JB
Julie B

1 reviews | Active since Oct 2018

22 May 2024, 08:42

HARASSMENT

Supersonic have emailed me more than 5 times and have issued 8 tickets regarding a credit card that they claim has expired. They have also sent me so many sms messages that I have blocked the numbers. It is harrassment. I DO have an account with Supersonic but it is NOT the account number which they are harassing me about. But if they continue and do not respond to a single ticket and do not have the COURTESY to pick up the phone when I have advised them of the correct account number, then I may look for alternatives. So their method of dealing with it is cancelling tickets that are duplicated and responding to NONE.

0
Replies (1)
Supersonic
Supersonic 's reply24 May 2024, 13:06
Official
Good day, Julie,
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I have requested our billing department to assist, and feedback will be provided as soon as possible.
Kind regards,
AM