Greedy

I received a mail from supersonic stating that my account is R2500 in arrears and that I have 60 minutes to pay. At this point I am confused because I have been paying my bills like clock work. I call support and request a statement to try and understand what the issues is and to my surprise I get the shock of my life twice. First off Supersonic took it upon themselves to increase to cost of my internet by R100 since to April which they claim was communicated ( I requested the comms and I am yet to receive it ). Second the statement reflects no payments for the first 6 months of the year and miraculously see a credit transfer last month which reflects the incorrect (Less than what was actually paid). I call support back and they acknowledge the error and they inform me that the billing team will correct it but will most likely only be next week Wednesday . . . . I have to sit without internet for 5 days for something that was not my fault and I’m sure their expectation is that I pay for that to. Really . . . Your greed far exceeds your service delivery which is pathetic.I have paid the R2500 and you can keep the credit that I am due but it will be the last. Rest assured that you can expect my cancellation . Sincerely Your ex loyal customer of 3 years