EK
Eugene K

1 reviews | Active since Nov 2019

24 Jun 2020, 16:01

Great service review earned

I ordered on Sunday, received my router on Tuesday and was up and running by Wednesday afternoon. I have great speed as well. For reference, my location is Leisure Bay, Port Edward, Kwazulu-Natal.

Ps. Don't expect that your internet will be running the same day you receive the router. SuperSonic first needs to receive your RICA documents from the courier, validate and approve it and only then they're allowed, by law, to activate your sim card. It takes at least 24 hours to RICA and activate a sim card. I was inpatient, so contacted the support bot on Tuesday and by Wednesday morning my activation request was escalated and my sim card was activated within 2 hours.

0
Replies (1)
Supersonic
Supersonic 's reply24 Jun 2020, 17:06
Official
Hi Eugene, 

Thank you for the awesome review, it means the world to us! 

Warm regards, 
Sandra