Great price for no service. What a lackluster

My wife has been trying to get hold of them for more than 2 days. The whatsapp line like today at this time of 10am says its outside of working hours. We placed an order got a modem and then nothing further. Line is supposed to be activated 1 January and we get told line is not released. WE have sent numerous proof of cancellation with previous ISP and we know that this can be done with FNO but then we get no feedback. We just get an email to say order is cancelled but on the portal it still says pending. I have your router plugged in and no service from you? How do we contact you. We called the call center spoke to someone, line dropped and they don't call back. I have to say we called once before the 31 December to check on details and 1 agent sounded very promising but since the 31 December we have had not feedback, calls and whatsapp isn't working. We just need someone to contact us as we need the line for work. We can't order another line with another ISP and go through the same process and still wait for another router. We just want the service activated as it should be and the line speed we signed up for. How do you guys operate. Please contact us on *** email ***.