Great 'Customer experience' agent

I had a problem with the billing of my account when I moved home, and Supersonic was in the transition of being acquired by MTN so my queries to fix my billing was unresolved for some time, getting lost in the cracks of call center staff who were unable to resolve this. It caused me much frustration as I was being billed twice. Then along came MTN customer experience consultant Francois Allison who called me and gave me the best service I could ask for, finding the problem, understanding it, resolving it, fixing the mistake, and keeping me updated throughout. He made up for what had become a very sour relationship with Supersonic. I felt heard and that finally someone was able to understand what i was trying to communicate over phone and email. I sent many hours on hold until Francois came along and fixed this at the root of the problem. WHAT A RELIEF! He did not stop until the billing issue was sorted. He was polite, professional and empathetic. Thanks Francois for helping me and restoring MTN/Supersonic customer service and restoring my faith in the brand, so will stop shopping around now, thank you. I just wish I had his number for any future problems with billing, just in case :D