Got billed twice for a Router that never worked! REFUND PROCESS NIGHTMARE :ITS BEEN 3MONTHS !!

Terrible email communication and even worse customer service. As a client, you’ll find yourself constantly chasing them via calls and emails— with zero feedback or resolution . I purchased WIFI Router/MTN : On 25 July 2025 , received it on 02.08.2025 . It never worked , i phoned the supplier immediately the lady couldn't pick up my name or the record that i had purchased the router. Next Monday i phoned and was assisted , they told me to restart the router , try log in to the WIFI put the password , nothing worked for 2 weeks. Till i decided to cancel as this was not serving the purpose anymore. Cancelling the contract is a nightmare. The process drags on for nearly a year because their internal departments don’t communicate. I phoned again this month 3 times and i was informed that the shift leader will return my call to inform me how long will take to get my REFUND back. Worse part i was billed the next month for a router that NEVER WORKED !! VERY DISSAPPOINT !!