Good to worst

Spoke too soon, mkay be I got too excited when I spoke to the 1st Agent that assisted me and assured me that all will be well and my issue will be escalated to the engineers and they will contact me in 48hrs. I had to call over 10 times to have my n issue resolved. Case Number: CAS-453626-G4W8F3. Yesterday I call in and spoke to a rude agent Nokwazi around 8:45- 8:55, who didn't show empathy to my situation and also lacked customer centric skills and also hanged up on me while I was explaining to her how important is this for me as I'm using my connection to generate income. Later I spoke tom Prinav nChetty "The manager" who told me that theree is no guaranteed speed when using LTE.... whit was just BS as my 1st month of using these services I had a perfect connecting with speed up to 75Mbs now that there is a probelm in place this is what a while manager confirms...... Yerrrrrr maaan!!!! this whole experience is frustrating as im still experiencing connection issues and I paid you guys in full.... Uncapped service with R999.