IL
IAN L
1 reviews | Active since Apr 2011
25 Aug 2023, 10:04
Good service but billing and customer support is a train wreck.
Can someone please respond to my Facebook message. It's been 3 hours. Also, I am very unhappy with your billing. Why was I charged for the 5G service when according to you it was turned off when I migrated to fiber. Now this month you charged me twice for July and August. Please fix your mess. I am not in a position to throw money around like this.
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Supersonic 's replyOfficial
25 Aug 2023, 10:43Good day, Ian,
Thank you for reaching out to Supersonic. Our sincere apologies for the frustration and inconvenience caused.
We have responded to your Facebook message.
Kind regards,
AM
Thank you for reaching out to Supersonic. Our sincere apologies for the frustration and inconvenience caused.
We have responded to your Facebook message.
Kind regards,
AM
Supersonic 's reply25 Aug 2023, 10:43
Official
Good day, Ian,
Thank you for reaching out to Supersonic. Our sincere apologies for the frustration and inconvenience caused.
We have responded to your Facebook message.
Kind regards,
AM
Thank you for reaching out to Supersonic. Our sincere apologies for the frustration and inconvenience caused.
We have responded to your Facebook message.
Kind regards,
AM