MV
Martin V
1 reviews | Active since Sept 2020
08 Sept 2020, 07:40
Give them a miss
Have been a client for a while. Used to receive great service and communication with the company was easy through Whattsapp, telephone, email etc. Have all changed. No communication from the company side, a favour to assist clients, incorrect or uninformed response. 18 hours later and not any effort to assist or communicate. In a time when many are working from home, that is just unacceptable. CASGive them a miss.
Helpful (0)
Replies (3)0
Replies (3)
Supersonic 's replyOfficial
08 Sept 2020, 12:04Hello Martin,
Sorry to see that you have not received satisfactory service from us. I have noted your case number and we will be in contact to assist in resolving this issue as soon as possible.
Regards,
Sandra
Sorry to see that you have not received satisfactory service from us. I have noted your case number and we will be in contact to assist in resolving this issue as soon as possible.
Regards,
Sandra
Supersonic 's reply08 Sept 2020, 12:04
Official
Hello Martin,
Sorry to see that you have not received satisfactory service from us. I have noted your case number and we will be in contact to assist in resolving this issue as soon as possible.
Regards,
Sandra
Sorry to see that you have not received satisfactory service from us. I have noted your case number and we will be in contact to assist in resolving this issue as soon as possible.
Regards,
Sandra
MV
Martin V's updateReviewer Update
08 Sept 2020, 12:36Hi Sandra
Spoke with another “Superstar” this morning who gave me the same repetitious answers and after a day no one at your company have had the common courtesy to call and give any feedback whatsoever re the way forward.
I still:
1) have non idea what the problem is;
2) have no idea what the way forward is;
3) have no idea what the ETA is for the solving of a problem that I was initially informed would be resolve soon.
I moved away from TELKOM to prevent such poor nonexistent service, just to end up in this mess. 24-48 hours, just to advise me what the problem is??? A carrier ***eon would be faster.
Sorry, as soon as possible just does not suffice.
Regards
Martin van Vuuren
Spoke with another “Superstar” this morning who gave me the same repetitious answers and after a day no one at your company have had the common courtesy to call and give any feedback whatsoever re the way forward.
I still:
1) have non idea what the problem is;
2) have no idea what the way forward is;
3) have no idea what the ETA is for the solving of a problem that I was initially informed would be resolve soon.
I moved away from TELKOM to prevent such poor nonexistent service, just to end up in this mess. 24-48 hours, just to advise me what the problem is??? A carrier ***eon would be faster.
Sorry, as soon as possible just does not suffice.
Regards
Martin van Vuuren
MV
Martin V's update08 Sept 2020, 12:36
Reviewer Update
Hi Sandra
Spoke with another “Superstar” this morning who gave me the same repetitious answers and after a day no one at your company have had the common courtesy to call and give any feedback whatsoever re the way forward.
I still:
1) have non idea what the problem is;
2) have no idea what the way forward is;
3) have no idea what the ETA is for the solving of a problem that I was initially informed would be resolve soon.
I moved away from TELKOM to prevent such poor nonexistent service, just to end up in this mess. 24-48 hours, just to advise me what the problem is??? A carrier ***eon would be faster.
Sorry, as soon as possible just does not suffice.
Regards
Martin van Vuuren
Spoke with another “Superstar” this morning who gave me the same repetitious answers and after a day no one at your company have had the common courtesy to call and give any feedback whatsoever re the way forward.
I still:
1) have non idea what the problem is;
2) have no idea what the way forward is;
3) have no idea what the ETA is for the solving of a problem that I was initially informed would be resolve soon.
I moved away from TELKOM to prevent such poor nonexistent service, just to end up in this mess. 24-48 hours, just to advise me what the problem is??? A carrier ***eon would be faster.
Sorry, as soon as possible just does not suffice.
Regards
Martin van Vuuren
Supersonic 's replyOfficial
08 Sept 2020, 13:14Hello Martin,
My apologies once again, I am tryiing to assist as best I can.
Regards,
Sandra
My apologies once again, I am tryiing to assist as best I can.
Regards,
Sandra
Supersonic 's reply08 Sept 2020, 13:14
Official
Hello Martin,
My apologies once again, I am tryiing to assist as best I can.
Regards,
Sandra
My apologies once again, I am tryiing to assist as best I can.
Regards,
Sandra