GIVE ME the FRG cancellation reference number so that I don not have to deal with your *********** service anymore!

HONESTLY WISH I COULD GIVE LESS THAN 1 STAR. PROSPECTIVE CLIENTS, JUST STAY AWAY WHATEVER YOU DO! When things work its great, but as soon as something goes wrong, and trust me it will, the sheer amount of trouble you'll have to go through in order to get anything done by supersonic is crazy. I have had several instances of downtime, and their favorite game to play is the blame game. It is always the network's(Frogfoot) fault, even when there is no outage and my neighbors who are on the same network have no issues with their fibre. The call center agents are completely ***********, and do not understand basic fibre network configuration, they constantly put you on hold- subjecting you to horrible holding music, only for them not solve the issue or say that they'll get back to , but never do, or they pretend that they cant hear you when you ask them questions they don't know the answer to.(It's funny how they all have poor cell reception when I ask them if they understand what the difference between a service provider and a network provider is). I finally had enough and requested a cancellation last month. Now that I am trying to switch service providers and I am not even allowed to contact the cancellations department for a reference number, nor do any of them return my calls. I never missed a payment, and I paid the installation clawback cost- nearly R1000, so I have held up my end of the deal, please fix up and deliver on what I am asking for! I spent more than an hour on calls just in the last two days and not one person can provide me with a FRG cancellation reference number. I requested the cancellation on 10 March. Its been over a month! Without it I cannot get the new SP to install. The cancellations department is always "too busy" to contact me, maybe they are so busy its because you have so many unhappy customers trying to cancel!