Give Me Options!!!!

I am disappointed with the service I am getting from you guys after you attended to the downed fibre on time after the flooding in my complex.

Currently, the line is down after the guys who put in a temp fence damaged it.

The issue is that I have been speaking with your customer service representatives via Twitter to get the Vuma guys to come back and route the fibre line via the temp fence, Vuma guys were here Monday, Tuesday and Wednesday, but no fixing instead, am being told to wait for the wall to get fixed while a temp fence has been put up.

On top of that, I have asked for alternatives in the meantime and am not being given a way forward, Alternatives that I am willing to pay for as I understand that it's beyond our control for why we here

if the fibre is not fixed, pause my fibre line and let me use LTE/5G so that when Fiber gets re-instated, we carry on...

That's it that's what I need right now since we cant get the temp fix right.