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Rebecca P
1 reviews | Active since Jul 2021
24 Aug 2021, 07:39
Ghosted
Hi @Supersonic, I'm on Day 18 of my Wifi relocation which I ordered on 4 August so I would be set up for work by 1 September. I received numerous texts and emails indicating 'you are on Day 3, it takes between 9-12 days....' until Day 13 when I received 'There has been a delay...'. Since then I haven't received anything, I have now followed up twice and all your agents are able to say is that they will get an update from Busi who manages the account. Busi, wisely, cannot be contacted and customers are forced to phone through to a new agent repeating the story with a promise of a follow up which so far hasn't come. I feel like you've led me on and now I'm being ghosted, how do I get an actual date here?
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Replies (3)
Supersonic 's replyOfficial
24 Aug 2021, 08:14Good day Rebecca P
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your account and i will provide feedback as soon as possible.
Kind regards
SN
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your account and i will provide feedback as soon as possible.
Kind regards
SN
Supersonic 's reply24 Aug 2021, 08:14
Official
Good day Rebecca P
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your account and i will provide feedback as soon as possible.
Kind regards
SN
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your account and i will provide feedback as soon as possible.
Kind regards
SN
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Rebecca P's updateReviewer Update
24 Aug 2021, 08:16Thank SN, I look forward to feedback later today:-)
RP
Rebecca P's update24 Aug 2021, 08:16
Reviewer Update
Thank SN, I look forward to feedback later today:-)
RP
Rebecca P's updateReviewer Update
08 Sept 2021, 02:39Hi @Supersonic and @OpenServe, it’s now over a month since I ordered the line relocation and I can’t get anywhere! No order number, no response from either of you and zero indication that anyone is even following up on this. No reply from Tebogo Ragedi or Busisiwe Dlamini despite the fact that Supersonic is trying to get payment for a service not being delivered. Where does one go from here?
RP
Rebecca P's update08 Sept 2021, 02:39
Reviewer Update
Hi @Supersonic and @OpenServe, it’s now over a month since I ordered the line relocation and I can’t get anywhere! No order number, no response from either of you and zero indication that anyone is even following up on this. No reply from Tebogo Ragedi or Busisiwe Dlamini despite the fact that Supersonic is trying to get payment for a service not being delivered. Where does one go from here?