Getting charged for months even though no router delivered

Item: Supersonic
Rating: 1
Author: Corne O

Supersonic has not delivered my mom's router yet. But they have been charging her for the service since March.

Case number : CAS-109166W9X8Y3 not attended to.

Emails don't get respondses and trying to call them is of no use. They don't pick up.

I if I can get hold of them then I would cancel and hope I get refund for service not provided

Helpful (0)

Replies (5)

Supersonic 's replyOfficial

11 Jun 2020, 17:01

Hello Corne,

Apologies for this - we will be in touch ASAP to rectify this situation.

Regards,
Sandra

Supersonic 's reply11 Jun 2020, 17:01

Official

Hello Corne,

Apologies for this - we will be in touch ASAP to rectify this situation.

Regards,
Sandra

Corne O's updateReviewer Update

13 Jun 2020, 12:21

Hi Sandra

Thank you for reply

But no luck yet. No one has done anything

Please arrange immediate cancellation of service and refund for the charges that was deducted even though no service or installation was provided.

Regards

Corne

Corne O's update13 Jun 2020, 12:21

Reviewer Update

Supersonic 's replyOfficial

15 Jun 2020, 09:58

Hi Corne,

My sincere apologies, I am on it - I will have someone phone you today.

Regards,
Sandra

Supersonic 's reply15 Jun 2020, 09:58

Official

Hi Corne,

My sincere apologies, I am on it - I will have someone phone you today.

Regards,
Sandra

Corne O's updateReviewer Update

21 Jun 2020, 13:34

Hi Sandra

Are you just saying it?

It has been a week since you last promised to help sort this out

Corne O's update21 Jun 2020, 13:34

Reviewer Update

Hi Sandra

Are you just saying it?

It has been a week since you last promised to help sort this out

Corne O's updateReviewer Update

01 Aug 2020, 20:23

A month later and nothing. Will someone please sort this out.

This is really ********

Corne O's update01 Aug 2020, 20:23

Reviewer Update

A month later and nothing. Will someone please sort this out.

This is really ********