Hellopeter
Share Your Experience
DF
David F

1 reviews | Active since Nov 2019

26 Aug 2020, 11:07

Get rid of Joyce SUPERSONIC....***********!!!

What a bunch of useless people. YES...I'm talking to YOU Joyce. Whoever this Joyce person is on the whatsapp service they offer is absolutely USELESS. I ordered 2 x LTE fixed packages. Paid for upfront....only 1 arrives. I contact them...then they put me on to the whatsapp service to sort out. After i am conected with Joyce...she asks for ID number...and YOU never hear from her again. Despite me continually trying to chat to her...no response. So after another 2 days I contact Supersonic again. Guess who I am put in contact with..YUP...Brainiac JOYCE. Same thing happens again..gets ID number...never heard from again. I cancelled all my Telkom services for this!! Not even 1 week in, and I already want to cancel this service. Do yourself a favor Supersonic...get competent people that can actually help your customers. Definitely get rid of the Joyces you have working for you. WORST SERVICE EVER!!!

0
Replies (6)
Supersonic
Supersonic 's reply26 Aug 2020, 13:57
Official
Hello David, 

My apologies for this. I have escalated this to the management team and we will be in touch to assist as soon as possible. 

Regards, 
Sandra 

DF
David F's update26 Aug 2020, 14:04
Reviewer Update
I really hope so...I have tried 3 times today through the Whatsapp, and I have called the call centre as well. The person on Whatsapp asks for id number...over an hour later..still nothing. tried over and over. Eventually someone rep**** more than an hour after that..while I was driving and didn't see it. Perhaps look at the rating Supersonic has been given on Hellopeter...
really not looking good here....I just want my other device and sim that I am paying for. I received the 1, but not the other.
DF
David F's update26 Aug 2020, 14:10
Reviewer Update
thank u Sandra.... as I said...frustrating considering that I cancelled 4 contracts with Telkom so I could get better service. MTN told me to contact Supersonic when I went in to the MTN store. I could have taken the 2 x LTE fixed for R799ea, but still went with Supersonic at R999ea because I thought I would be getting a better customer experience. So i'm paying R400 a month more than I would direct with MTN. Because I believe in paying more for a better service.

Regards,
David
DF
David F's update26 Aug 2020, 14:58
Reviewer Update
emailing you now.
DF
David F's update26 Aug 2020, 16:42
Reviewer Update
thx...you are a Star. :)
Supersonic
Supersonic 's reply27 Aug 2020, 11:11
Official
Absolute pleasure :) on mail with you if you need any further assistance. 

Regards,
Sandra