FURIOUS IS AN UNDERSTATEMENT

We were a Nepic client who has now transferred over the account to Supersonic. Our fibre has been down for over a month!! I have made so many phone calls, e-mails sent, etc and to this day Supersonic is unable to assist (I have been on the line for over 20 minutes typing this trying to get hold of Supersonic).

We finally discovered what was wrong - but now Supersonic needs to place an order with Frogfoot so that Frogfoot can activate our line. It's been over a week since this was supposed to happen. Koketso Ramontle from Supersonic promised me last Friday that the relevant project manager would attend to this ASAP on Monday. It is now Thursday and she is not responding to any of my e-mails or escalating this matter. What do we need to do to get our fibre working? We have had fibre for over a year now through Nepic, and all of a sudden it's down and no one can get it back up? SERIOUSLY!!!!