FUBAR

What an absolute mess! Their call center agents a clueless, their only goal is to sit there and collect a salary. Our wifi has been down for 15 days. I called them every single day, then you have to explain your story all over again. All of them promise to get back to you, but they never did. A gentleman named Albert was placed in charge of my query, and the best response that he could muster after 12 days was "the tower is still down". The call center agents are not in a position to give any type of feedback or advice!