FTC and Communication

Very bad service and communication to customers. Was unaware of the increase in subs, been paying an amount for a year only to tell me that my line is being cut today. For t he first time in 12 months yesterday, they called my alternative number ( my wife) to tell her that we are in arrears! Seriously, all payments are up to date, yet it's suspended today. All POP were submitted, but yet. Here we are. Sorry Supersonic, Walt Disney calls it a Mickey Mouse operation. Tip: the only way to grow your business, is to know your customers, keep them informed by all means, be transparent, and try your utmost to resolve their issue. And you didn't. You just lost a paying customer.