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wendel D
1 reviews | Active since Feb 2024
02 Feb 2024, 15:47
Frustration with Supersonic: Pending Orders, Ineffective Support, and Urgent Fiber Installation Issues
I submitted the activation payment on January 27, 2024, and my order has remained pending since then. The call center has been unhelpful, offering no substantial feedback. Although they claimed to escalate the issue, I received a message today stating that my escalation ticket has been closed without a resolution. The installation of fiber is urgently needed, but Supersonic has not provided any form of feedback. I strongly advise against using this service.
Helpful (0)
Replies (7)0
Replies (7)
Supersonic 's replyOfficial
02 Feb 2024, 16:29Y'ello, We sincerely apologize for any inconvenience you may have experienced with us. At Supersonic, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. please send us a direct message with your Supersonic account number and we will assist you.
Supersonic 's reply02 Feb 2024, 16:29
Official
Y'ello, We sincerely apologize for any inconvenience you may have experienced with us. At Supersonic, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. please send us a direct message with your Supersonic account number and we will assist you.
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wendel D's updateReviewer Update
03 Feb 2024, 10:14So Supersonic send a generic reply apologizing, asking for my details but nothing has happened since, no feedback, no ref number. THE MOST PATHETIC SERVICE EVER!
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wendel D's update03 Feb 2024, 10:14
Reviewer Update
So Supersonic send a generic reply apologizing, asking for my details but nothing has happened since, no feedback, no ref number. THE MOST PATHETIC SERVICE EVER!
Supersonic 's replyOfficial
03 Feb 2024, 12:10Y'ello,
We sincerely apologize for the unsatisfactory service you may have experienced with us. please be advised that fibre installation process takes 7-14 working days. our project management team will be in communication with you regarding the progress of your order.
Supersonic 's reply03 Feb 2024, 12:10
Official
Y'ello,
We sincerely apologize for the unsatisfactory service you may have experienced with us. please be advised that fibre installation process takes 7-14 working days. our project management team will be in communication with you regarding the progress of your order.
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wendel D's updateReviewer Update
03 Feb 2024, 12:15I was told on Wednesday 31/01/2024 I would be contacted but no one from supersonic called. You are telling me the same thing the call center tells me, that I will be contacted. I am highly frustrated with this service.
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wendel D's update03 Feb 2024, 12:15
Reviewer Update
I was told on Wednesday 31/01/2024 I would be contacted but no one from supersonic called. You are telling me the same thing the call center tells me, that I will be contacted. I am highly frustrated with this service.
Supersonic 's replyOfficial
03 Feb 2024, 12:25We sincerely apologize for the frustration caused.
Supersonic 's reply03 Feb 2024, 12:25
Official
We sincerely apologize for the frustration caused.
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wendel D's updateReviewer Update
03 Feb 2024, 12:34I got a call back saying I am not covered and won't be able to get the fibre even though I called them to confirm before placing the order. PLEASE CANCEL MY ORDER AND REFUND MY MONEY. I URGE THE PUBLIC, PLEASE DO NOT USE THIS UTTERLY *********** SERVICE. THEY WASTED ONE WEEK OF MY TIME YET I NEEDED THE FIBRE INSTALLED FOR WORK PURPOSES. THEY HAVE COST ME SO MUCH MONEY. 😡😡😡😡😡😡😡😡😡😡
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wendel D's update03 Feb 2024, 12:34
Reviewer Update
I got a call back saying I am not covered and won't be able to get the fibre even though I called them to confirm before placing the order. PLEASE CANCEL MY ORDER AND REFUND MY MONEY. I URGE THE PUBLIC, PLEASE DO NOT USE THIS UTTERLY *********** SERVICE. THEY WASTED ONE WEEK OF MY TIME YET I NEEDED THE FIBRE INSTALLED FOR WORK PURPOSES. THEY HAVE COST ME SO MUCH MONEY. 😡😡😡😡😡😡😡😡😡😡
Supersonic 's replyOfficial
03 Feb 2024, 12:47Y'ello, we understand your frustration and we sincerely apologize for the experience. please be advised that there is no refund due as there is no money that was debited from your account. please check your bank statement or send the proof of payment to our WhatsApp number ***. Thank you.
Supersonic 's reply03 Feb 2024, 12:47
Official
Y'ello, we understand your frustration and we sincerely apologize for the experience. please be advised that there is no refund due as there is no money that was debited from your account. please check your bank statement or send the proof of payment to our WhatsApp number ***. Thank you.