Frustrating, stressfull and upsetting getting reconnected!

The star rating is for Supersonic not for the agent Katlego S who eventually helped us, he deserves five stars.***** We went away for an extended period and cancelled our service, we do this often and every time we return we find it is the same uphill struggle to get reconnected. No new equipment is needed as we have all the Supersonic "boxes". 7 weeks ago we started the process to be activated because we have experienced getting connection back upon return is so very difficult. We spent ages day after day on the what's app line and email to get someone to understand our request. Emails to cancellations department and customer service and accounts were not answered. We did get help eventually from Nthabiseng on assisting with a billing error on Supersonic's side which she rectified. Upon return just a week ago we phoned every day, sometimes 3 times a day to get someone to assist. Spent a fortune on cell phone calls!! Each person said they would help or pass on the request, each one had a different reason as to why we could not be! Communication in departments is non existent, those working should answer emails. It was tremendously stressful, upsetting and frustrating. Finally after a week we were put through to Katlego who helped us and we were connected that same day. This is not the way to treat loyal customers, the communication should be better. Why not charge a very reasonable amount to "keep" the line working while people are away for an extended time. Make it easier to reconnect. It can be done.....surely