TG
That G

1 reviews | Active since Mar 2020

16 Feb 2024, 14:09

Frustrating and Harmful!!!

Supersonic’s fibre connection was fairly reliable. When I needed to have a technician, it all worked fine. The problem is that the billing is not managed properly. It took them months to begin billing me, then they could never get it right. When I decided to cancel my contract, it took several weeks before they could conclude the final statement. Two years later, I got a notification that I owed money. I again chatted with them on WhatsApp and emailed accounts@supersonic and to no avail. Then I found the house of my dreams and app**** for a bond and was declined because Supersonic who could never get their accounts in order, handed me over and I am now blacklisted. The level of incompetence is astounding. So now I am back to trying to contact Supersonic to get them to reverse the harm!

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Replies (1)
Supersonic
Supersonic 's reply16 Feb 2024, 14:18
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team