Frustrated with no contact and now DEBT COLLECTORS!!!!!!!

Item: Supersonic
Rating: 1
Author: Sand E

TERRIBLE SERVICE, CANCELLATION NOW DEBT COLLECTORS? ***

On 18 February 2021, I sent Supersonic an email to cancel the contract with effect from the 1st March 2021 and no further debits are to go off. I got a reply that Supersonic had received my email and that one of the agents would contact me. Which never happened!

On the 23rd of November 2023, I got an SMS to say my account was outstanding, I then proceeded to send an email which was never been answered. On the 8th of February 2024, I got another SMS saying that Supersonic handed me over to Nimble Collections.

I have tried to phone, email and even WhatsApp message Supersonic with no contact. How am I supposed to find out what is going on if no one answers the calls, emails, or messages? Is this a ****? Is this legal? Do I need to get a lawyer involved?

Helpful (0)

Replies (2)

Supersonic 's replyOfficial

09 Feb 2024, 16:23

Y'ello, We sincerely apologize for any inconvenience you may have experienced with us. At Supersonic, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.

Supersonic 's reply09 Feb 2024, 16:23

Official

Sand E's updateReviewer Update

09 Feb 2024, 16:29

So what are you going to do about this situation as I have spoken with Nimble Group and are in the process of sending them all of the communications that Supersonic has failed to reply to.

Sand E's update09 Feb 2024, 16:29

Reviewer Update

So what are you going to do about this situation as I have spoken with Nimble Group and are in the process of sending them all of the communications that Supersonic has failed to reply to.