Frustrated Supersonic Customer

I app**** for Home Fibre in January and they supp**** me with a Modem while they come in and complete the installation. MY installation is yet to be complete but they have suspended my account and we have no WIFI since 17h00 yesterday. Needless to say I tried calling and waited over an hour to talk to a consultant who could not assist, confirmed that somebody would reconnect me in an hour and still nothing. This morning I tried calling and my call was supposed to be escalated. I am still waiting for a call with no WIFI. There is no complaints department and the phone lines always have 22 customers before you. Pathetic service and no remorse from this Supersonic who claim to be Superstars.