Frustrated! No Service! No Wifi!

On Saturday I called in regarding my router for my fibre line, where no lights on the device were showing other than the PON and Power lights. I mentioned to the lady I spoke to that there is no wifi at all stemming from the router. I did a hard reboot, I pressed the WPS button - and still nothing.

What irritated me was that she communicated that she would find out who of their support engineers are on standby and would get one of them to call me but she too would call me back. But I guess nothing was done because it was most likely her knock off time!

Sunday, I called back again and spoke to Thuso, explaining the same thing like a broken record that's on repeat all the time. He mentioned that 5 other people also called in about the same issue and would find out if there is a problem and would create a ticket for it. Once he has feedback, he would then email me back with a ticket number and latest feedback as to when this issue will be resolved. To date I have not received any call or email!!!

This morning I called again and explained the same issue again when speaking to Rafiwo. He stated that nobody had created a ticket on Saturday or Sunday - the last ticket was 13 Jan. While he was checking something on his side, he put me on hold, then the call dropped.

While all of this is happening - I've wasted my own airtime countless times expecting a result when there just is none!