FRUSTRATED!!! IRRITATED!!!! DONE!!!

I recently moved house and was advised by you to relocate my Fibre .This was processed on Tuesday and I got the sms confirming my line is up.however I do not have internet, this is highly inconvenient because both my wife and I work from home and now need to work by family as a result, and your technical support and customers service only advised that the only thing a need is for a technician to come to my house and activate it.however I called in literally everyday except Sunday.so feedback and I keep getting promised a call from someone.today I was **** to on a recorded line by one of your customer support agents about getting a call at 5 only for me to call at 5 and being told the department closes at 5. Because of this experience i will definitely not recommend your company to anyone. I will be looking to take this further and going to another ISP