FRUSTRATED CLIENT

My line went down this morning. Gave it a few hours before i called in to query the issue because my line goes down a few times a month and usually comes back up. Called in and the first technician I spoke to was unable to assist me and advised that the matter would be escalated. As someone who is working from home this is very frustrating as there is no sense of urgency at Supersonic. I understand that the TAT is 48hrs but when you're providing an essential service during lockdown, you'd expect to be assisted within a few hours.