TH
Thys H
1 reviews | Active since Apr 2013
05 Mar 2024, 16:56
FRUSTRATED BY POOR SERVICE & LACK OF RESPONSE
I have been trying for months to solve a problem with a defective simcard. It is impossible to deal with this company! I have paid for a replacement simcard a month ago and despite numerous follow-ups they have now closed my enquiry ticket without any resolution or delivering my replacement simcard. No one answers their telephones when you are trying to reach them. It is so frustrating!
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Replies (2)0
Replies (2)
Supersonic 's replyOfficial
17 Mar 2024, 14:56Good day Thys,
Thank you for reaching out to Supersonic. We apologize for the inconvenience and the delay.
Kindly advise if you have received the new sim-card.
Kind Regards,
Supersonic Team
Thank you for reaching out to Supersonic. We apologize for the inconvenience and the delay.
Kindly advise if you have received the new sim-card.
Kind Regards,
Supersonic Team
Supersonic 's reply17 Mar 2024, 14:56
Official
Good day Thys,
Thank you for reaching out to Supersonic. We apologize for the inconvenience and the delay.
Kindly advise if you have received the new sim-card.
Kind Regards,
Supersonic Team
Thank you for reaching out to Supersonic. We apologize for the inconvenience and the delay.
Kindly advise if you have received the new sim-card.
Kind Regards,
Supersonic Team
TH
Thys H's updateReviewer Update
18 Mar 2024, 08:45Good day
No, I have not received the sim-card that I paid for 5 weeks ago, nor have I had any communication from Supersonic (other than my enquiry ticket having been closed as resolved)
No, I have not received the sim-card that I paid for 5 weeks ago, nor have I had any communication from Supersonic (other than my enquiry ticket having been closed as resolved)
TH
Thys H's update18 Mar 2024, 08:45
Reviewer Update
Good day
No, I have not received the sim-card that I paid for 5 weeks ago, nor have I had any communication from Supersonic (other than my enquiry ticket having been closed as resolved)
No, I have not received the sim-card that I paid for 5 weeks ago, nor have I had any communication from Supersonic (other than my enquiry ticket having been closed as resolved)