Frustrated and Outraged: A Disappointing Experience with Supersonic WiFi Service, MTN, and TP-LINK Routers"

I am writing again to express my profound dissatisfaction with the service provided by Supersonic WiFi, which has been nothing short of a nightmare. From the onset, my experience has been plagued with issues. It took nearly three weeks for the initial delivery, which I reluctantly accepted despite the inconvenience, having already paid for the service.

Initially, the service was passable for about a week and a half, but soon after, problems began to surface. Repeated calls to customer service went unanswered or resulted in extended hold times exceeding 25 minutes and more , without any callbacks. On rare occasions when I did reach an agent, they were courteous but unhelpful, attributing the issues to an MTN tower being down or distant—a fact that contradicts the 25 options provided during registration.

The issue was supposedly escalated to MTN, yet I had to follow up relentlessly. The service is consistently unavailable after 6 PM, despite numerous attempts to resolve the issue by pressing the WPS button, restarting the TP-Link WiFi router, which has proven to be utterly unreliable.

Furthermore, the internet speed has been abysmal, often plummeting to a mere 0.01 Mbps, rendering the connection practically unusable, particularly on mobile devices. This has made basic internet tasks a source of great frustration and inefficiency.

Adding to the frustration, I am now without WiFi and facing an early cancellation fee should I choose to terminate the contract prematurely. The thought of enduring this substandard service for another six months is intolerable. Even suggestions to upgrade the service seem pointless if the fundamental infrastructure issues remain unaddressed.

The TP-Link device often shows full bars, yet the WiFi connection inexplicably drops. Furthermore, Supersonic lacks an accessible email address for submitting detailed complaints or service issues, compounding the difficulty of seeking resolution.

In conclusion, my experience with Supersonic WiFi has been overwhelmingly negative. I deeply regret choosing them as my internet service provider and hope my review serves as a cautionary tale for prospective customers.