Frustrated and irate customers

Everytime i switch on my device, there is no connection and internet. I have to call them so they could reconnect my services, why disconnection nobody is unable to explain. No one answers the phone, technical support is worse, i have been disconnected for the whole week because their support agents do not answer call, i am consistent with payments and yet i never have connection, i had a frustrating and embarrassing weekend, my kids could not watch their favorite shows because we were disconnected.

I am due for payments soon, yet i do not have connection, urgently assist, this is frustrating.