Frustrated and dissapointed....supersonic does not live up to its name ...should be super frustrating.

Very dissapointed and frustrated. App**** for Flte and paid on 4 Dec 2021. I made an error with the adress and was told in the whole business there is only 1 person who can update this..after phoning several times and e mailing the details were updated a new order was put in but no one can move my original payment to the new order or even better confirm whether a refund is in process before I repay the money again....I have requested a call from a manager to date ....not a word or any kind of response....a month later that you have held my money and no service....simply unacceptable. In a age where we work from home a wifi is required ....you are jeopardising my job and costing me unnecessary money having to buy data when I have paid in full for a service. .......what is the next step .......hold my breath and hope I can support buying daily data to work from home...😞😠