ZE
Zane E
1 reviews | Active since Nov 2011
20 Aug 2022, 16:21
From the 6th of June 2022 my A-LTE speed drops so much in the evenings that it becomes unusable
From the 6th of June 2022 my A-LTE speed drops so much in the evenings that it becomes unusable. Most nights even below 2mbs. Now I have spoken with Supersonic numerous times and all they say is congestion and they just don't provide a solution. Now I'm on MTN LTE on my phone and the speed doesn't drop during the same hours. Both the phone and Supersonic is connected to the same tower. Tower 20784. I have even had a MTN and Huawei tower engineer at my place. They made some adjustments on the tower but still Supersonics speed drops during evenings. This has led me to the conclusion that they are throttling our speeds during the evening on purpose but won't admit it.
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Replies (3)
Supersonic 's replyOfficial
20 Aug 2022, 16:38Good Day Zane,
Thank you for reaching out to Supersonic. We apologize for the inconvenience caused and I will be looking into the matter and provide feedback.
Kind Regards,
LB
Thank you for reaching out to Supersonic. We apologize for the inconvenience caused and I will be looking into the matter and provide feedback.
Kind Regards,
LB
Supersonic 's reply20 Aug 2022, 16:38
Official
Good Day Zane,
Thank you for reaching out to Supersonic. We apologize for the inconvenience caused and I will be looking into the matter and provide feedback.
Kind Regards,
LB
Thank you for reaching out to Supersonic. We apologize for the inconvenience caused and I will be looking into the matter and provide feedback.
Kind Regards,
LB
Supersonic 's replyOfficial
20 Aug 2022, 16:39Good Day Zane,
Thank you for reaching out to Supersonic. We apologize for the inconvenience caused and I will be looking into the matter and provide feedback.
Kind Regards,
LB
Supersonic 's reply20 Aug 2022, 16:39
Official
Good Day Zane,
Thank you for reaching out to Supersonic. We apologize for the inconvenience caused and I will be looking into the matter and provide feedback.
Kind Regards,
LB
ZE
Zane E's updateReviewer Update
26 Aug 2022, 21:06I'm still awaiting feedback on this issue. We are almost going into the 3rd month with unusable LTE during evening periods. And as stated this is not an infrastructure problem as MTN and Huawei was on my premises. Could someone please resolve this as I'm paying you every month.
ZE
Zane E's update26 Aug 2022, 21:06
Reviewer Update
I'm still awaiting feedback on this issue. We are almost going into the 3rd month with unusable LTE during evening periods. And as stated this is not an infrastructure problem as MTN and Huawei was on my premises. Could someone please resolve this as I'm paying you every month.