From pathetic to Awesome

I purchased top up data on my Fixed LTE account but the data did not load. I called the customer care and spoke to a lady whose name i cant remember. She sent me a mail and asked me to reply with my POP which is what i did. After a week the data was still not loaded. i did not and feedback or response from her or MTN supersonic. i called back and spoke to Luyanda Salinga. This guy completely turned my experience around. I called with no faith that anything was going to be done but i was so wrong. he asked me to forward the POP again. within and hour he phoned me back to not only tell me that he received my POP but that he resolved the matter with finance and the data was loaded on my account. I would just like to say thank you Luyanda you are awesome brother!