From Highly Frustrated to a big Smile on my face !!

Initial online sign up was a breeze and was done within minutes with a confirmation email highlighting that I should be good to go between 7-14 Business days. Initial communication was a nightmare with inexperienced agents unable to assist me when the 14 working days had lapsed. I was continuously told the case had been escalated to a the project management office who would revert asap. Unfortunately that did not happen. On the verge of opting for another provider, I was finally helped by a brilliant resource by the name of Candice who took it upon herself to ensure I was connected on that very day . The technician (Jabu) that assisted me to get connected was awesome too. If Supersonic can sort out their terrible customer service (Call Centre) issues/processes and have more resources like Candice and Jabu, they would have a way better reputation and happier customers.